Picking bones...
I have a bone to pick with Telstra. Who is Telstra? Well, they are the largest telecom company in Australia. Anyway, when we moved, we couldn't connect our internet with our usual internet provider because THEY DID NOT SERVICE THE AREA, which I think is bull crap. So the only provider that serviced the area is Telstra. GREAT. I would prefer not to go with them but we do not have any choice. So I made calls and arrange for them to hook up a line to our home and also the internet.
The setting up was a breeze so I was quite happy. THEN.... 2 weeks later, our home phone seems to have a problem. When I called the phone number that they gave me, say 1234 5678, it just rang out. The home phone did not ring at all. So I used the home phone to ring my mobile and it came up with a different number, say 8765 4321, I was shocked. How, why, when? So off I went, calling the help line at 730pm. Guess what? THEY OPEN DURING BUSINESS hours of 7am to 7pm. Errrmmmm.....shouldn't it be 24 hours!!??
So I thought this would not effect my internet because it just uses the phone line. BUT NOOOO.... I have to get the phone glitch sorted out first before I could use my internet. The Faults department said that they would be able to fix it within 24 hours from my call. That time period expired last night at 7pm and they have still not fixed it yet. Someone called me up at 6pm last night telling me that everything will be fixed by tomorrow (today). I told her that my partner is getting fed-up with all of this running around and she said close of business day tomorrow. SURE. I will believe it when I see it.
We all know that I will have to pay my bills no matter if they get it fixed or not. As soon as I know another internet provider is servicing our area, I will make that switch and if we get Telstra calling us back trying to get our business back, I will refer them to this post!!!
Total Bull Crap.





