Done and Dusted...
THATS IT I HAD ENOUGH. Yesterday was the last straw. Telstra was suppose to come in and fix my line last night and they canceled on me. I was so freaking angry that I was screaming on my mobile to the girl on the other side while I was walking to the train station. I told them if they are not going to fix my line by today, I will cancel my account with them. And you know what? I did. I had to speak to a whole lot of people before I could cancel my account. They wanted me to pay $299.00 connection fee. I told them that they must be joking because I DID NOT GET A BLOODY CONNECTION.
Its like every single person that I speak to seems to be speaking DOWN AT me as if I am stupid. She said that I have been dialing a 13 number from my phone. I asked her, "Can you please tell me the number of your Faults line?" and she said "132203". Then I asked her, "UHUH... and what does it start with?" She kept quiet. HELLO??? How dumb and stupid can you be to not even recognise that that is your company's fault line? Jeezus. I told her that I am not going to pay that $299.00 fee because I have not been connected ever since I applied for it.
She took at least 20 minutes talking to the faults department to try and confirm that. And when she came back she apologised and said that she can see that I reported that fault since I started my account and told me that I do not have to pay for the connection fee. Well....who is the dumb one now? Sometimes with these big large company, who is only after profit, you have to stand your ground and say no. I told her that I would bring the matter to court if Telstra insisted that I pay that $299.00.
So I am so happy that I canceled my account with them and I signed up to Wireless internet that do not require a telephone line to connect to the Internet and its with our old provider. YIPPIE.
SO SCREW YOU TELSTRA and your CRAPPY and DUMB service team. I am also writing to the complaints department and the Telecommunications Ombudsman.
GOOD RIDDENCE.








